Shipping Policy
At Vint Royale, we aim to make shipping simple and transparent. This Shipping Policy explains where we ship, applicable shipping fees, processing and delivery times, tracking, and what customers should know about delivery.
Shipping Area
Vint Royale currently offers shipping across the United States.
Orders are shipped to the delivery address provided by the customer during checkout. Please ensure that your shipping information is complete and accurate before placing your order.
Shipping Fees
Applicable shipping fees are calculated and displayed at checkout before the order is completed.
Orders with a total value above $150 qualify for free standard shipping.
Order Processing Time
Orders generally require 1–2 business days for processing after the order is placed.
Processing time refers to the time required to prepare the order for shipment before it enters transit.
Transit Time
After processing, orders generally require 6–9 business days in transit.
Transit time refers to the period during which the order is being transported to the delivery address.
Total Delivery Time
The estimated total delivery time is 7–11 business days, including both order processing and transit.
The delivery timeline starts from the date the order is placed.
While we aim to deliver orders within the estimated timeframe, delivery times are estimates and may vary in certain circumstances.
Business Days
For shipping and processing purposes, business days are Monday through Friday, excluding applicable holidays.
Our operating hours are 9:00 AM to 5:00 PM EST (New York time).
Order Cut-Off Time
The order cut-off time for processing orders is 5:00 PM EST (New York time), Monday through Friday. Orders placed after the cut-off time, or on weekends and applicable holidays, will begin processing on the next business day.
Orders placed before the cut-off time are subject to the standard processing time of 1–2 business days.
Shipping Carriers
Depending on the order and delivery requirements, Vint Royale may use established shipping carriers including USPS, FedEx, DHL, and other available carriers.
The carrier used for an order may vary.
Order Tracking
A tracking number will be provided once your order has been shipped.
Customers can use the tracking number to monitor their shipment directly through the applicable carrier's website.
Tracking information may also be available through the Vint Royale website, allowing customers to conveniently check the status of their order.
Delivery Delays
We aim to deliver orders within the estimated 7–11 business day timeframe. However, delays can occasionally occur due to circumstances outside our control.
For example, severe weather conditions or other circumstances affecting transportation may cause a shipment to take longer than the estimated delivery period.
If your order is delayed beyond the expected timeframe, please contact our support team with your order number so we can assist you.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
An incorrect or incomplete address may result in a package being delivered to the wrong location, delayed, or becoming undeliverable.
Vint Royale is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Please carefully review your shipping information before completing your order.
Lost Packages
Once an order has been shipped, customers can use the provided tracking information to monitor its delivery status.
Vint Royale is not responsible for packages that are lost after shipment. Customers should first use the provided tracking information and, where applicable, contact the shipping carrier regarding the shipment.
If you believe there is an issue with your delivery, you may also contact our support team and provide your order and tracking information.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Customers should send an email to our support team that includes:
· Your order number
· A description of the damage
· Clear photographs showing the damaged product and, where relevant, its packaging
After reviewing the information provided, Vint Royale may offer an eligible refund in accordance with our applicable return and refund policy.
Delivery to Your Doorstep
Orders are shipped to the delivery address provided at checkout and are expected to arrive at the customer's delivery address within the estimated 7–11 business day timeframe, provided that the address is correct and there are no circumstances causing a delivery delay.
Actual delivery procedures may depend on the shipping carrier and the delivery location.
Questions About Shipping
For questions about shipping, delivery, tracking, or an existing order, please contact Vint Royale using the information below.
Business Name: Vint Royale
Business Email: support@vintroyale.store
Business Phone: +1 (406) 606-3259
Business Hours: Monday-Friday (9 AM to 5 PM) EST (New York)
Business Address: 2620 Cook St, Cincinnati, Ohio 45214, United States